Flight cancellations can be frustrating, especially when you’re left stranded at the airport or your travel plans are ruined at the last minute. In India, the Directorate General of Civil Aviation (DGCA) has clearly defined rules that protect air passengers in such situations. Whether your flight was canceled days before the journey or just hours before takeoff, here’s what you need to know about your rights and what to expect.
DGCA Guidelines for Flight Cancellation in India
The DGCA, through its Civil Aviation Requirements (CAR), Section 3, Series M, Part IV, lays out the responsibilities of airlines and the entitlements of passengers when a flight is canceled. These rules are designed to ensure transparency, fairness, and timely support to travelers.
1. If You Are Informed More Than 2 Weeks Before Departure
If the airline notifies you about the cancellation at least two weeks in advance, no compensation is provided. However, you are entitled to:
- A full refund of the ticket without cancellation charges.
- Or a free rescheduling on an alternate flight of your choice (subject to availability).
2. If You Are Informed Between 24 Hours and 2 Weeks
When the cancellation notice comes between 24 hours and 2 weeks before the flight:
- The airline must offer you an alternate flight within two hours of your original departure time.
- If that’s not acceptable, you can opt for a full refund.
- No compensation is required if either of the above conditions is met.
3. If You Are Informed Less Than 24 Hours Before Departure
This is where the compensation rules become applicable. If your flight is canceled less than 24 hours before departure and the airline fails to provide a suitable alternative, you are entitled to:
| Flight Distance | Compensation Amount |
|---|---|
| Up to 1,500 km | ₹5,000 |
| 1,500 km to 3,500 km | ₹7,500 |
| More than 3,500 km | ₹10,000 |
This compensation is over and above the refund or alternative flight.
🔔 Important: Compensation is not applicable if the cancellation is due to extraordinary circumstances, such as bad weather, air traffic control restrictions, natural disasters, or political unrest.
Refund and Rebooking Options
In the event of a flight cancellation, airlines are required to:
- Offer an alternative flight at no additional cost.
- Provide a full refund to the original payment method within:
- 7 working days for credit card bookings.
- 15 working days for cash or cheque bookings.
Always ask for a confirmation email or SMS of the cancellation and refund status.
Facilities at the Airport
If you’re already at the airport when the cancellation is announced, the airline must:
- Provide meals and refreshments.
- Offer hotel accommodation and transport, if overnight stay becomes necessary.
- Assist with alternate travel arrangements.
These facilities are especially relevant during long waits caused by cancellations at short notice.
How to File a Complaint Against the Airline
If the airline fails to meet its obligations, you can:
- Lodge a complaint directly with the airline.
- If unsatisfied, escalate the issue to the DGCA via the AirSewa portal:
👉 https://www.dgca.gov.in
Make sure to attach supporting documents such as your ticket, cancellation notice, and any communication with the airline.
Final Words
Flight cancellations are inconvenient, but knowing your rights as an air passenger in India can help you respond confidently. The DGCA’s clear rules ensure that airlines remain accountable and that passengers are treated fairly.
Always keep your contact details updated while booking, and consider booking with reputed carriers to ensure prompt assistance in case of cancellations.
